DC07 Purple Scarlet HSN Exclusive
DC07 Purple Scarlet HSN Exclusive

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at questions@dyson.com. Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Soleplate removal

Turn power off and unplug the machine.

  • Lay the machine flat on the floor and turn it over so that the base can be viewed.
  • Use a coin to remove the three soleplate fasteners as shown.

diagram showing how to remove soleplate