Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: 10am-4pm

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check the plunger

The brushbar in the mini turbine head is powered by the airflow, so a blockage in the machine or mini turbine head may cause the brushbar to stop spinning.

diagram showing plunger pushed out

Is the plunger in the 'out' position?