Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

  • 1-866-MY-DYSON
    (1-866-693-9766)
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL
 

My machine is not oscillating

Plug the fan into the wall.

Please note: Before switching on, please make sure the fan is positioned so that the airflow or oscillation is not obstructed.

  • Press the on/off button to start the fan (a blue LED light should come on around the power button).
  • Use the airflow control to adjust the speed of the airflow.
  • Press the oscillation button to start and stop the fan turning.
diagram showing how to use your Dyson fan

Has this resolved the problem?