Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Removing the loop amplifier from the base

Turn power off and unplug the machine.

diagram showing plug being removed
  • To ensure that the machine is correctly assembled, first remove the loop amplifier by turning it anti-clockwise until it comes away from the base.
diagram showing how to remove loop amplifier