Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: Closed

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check cone shroud step 1

To remove any build-up of fluff or large dust particles on the shroud:

  • Remove the clear bin from the cyclone assembly by pressing the catch on the cyclone assembly and pulling them apart.
diagram showing how to check shroud