Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: Closed

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Wand suction

  • Ensure the machine is standing in the upright position.
  • Remove the wand from the machine.
  • Turn your machine on and place your hand over the end of the wand.
  • When checking suction, make sure small children, objects, and animals are removed from the area.
diagram showing how to test suction from the wand

Is the suction strong, or weaker than normal?