DC25 Multi Floor
(Previously known as DC25 All Floors)
DC25 Multi Floor

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

  • 1-866-MY-DYSON
    (1-866-693-9766)
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL
 

Filter washing

Please note: If Filter A has solid plastic casing please remove this prior to washing as shown below.

diagram showing how to wash filter A

  • Wash both filters in cold water only Please do not use detergent on the filter, or wash the filter in a dishwasher or in a washing machine.
  • Repeat the steps shown below until the water runs clear.
  • Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.
Filter A      Filter B
diagram showing how to wash filter A      diagram showing how to wash filter B
diagram showing how to wash filter A      diagram showing how to wash filter B