Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check inlet suction

  • Lie the machine on its back and plug it in.
  • Turn the machine on and test the suction from the cleaner head inlet.
  • When checking suction, make sure small children, objects, and animals are removed from the area.
diagram showing where to test suction

Is the suction strong or weaker than normal?