Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Remove cleanerhead

Turn power off and unplug the machine.

diagram showing plug being removed
  • Turn the machine upside down and press the cleaner head release catch.
  • Lift the cleaner head up to remove it from the machine.
diagram showing how to remove the cleanerhead