Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

  • 1-866-MY-DYSON
    (1-866-693-9766)
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL
 

Check the power floor tool step 2

  • Undo the end cap soleplate fastener at the end of the power floor tool with a coin.
  • Rotate the endcap and remove from the power floor tool.
  • Remove the brushbar and ensure that the brush housing is clear from blockages.
  • If necessary, carefully use a pair of scissors to cut away any hair and fibres from the brushbar.

diagram showing how to check the brushbar

Rebuild and test machine

Has this resolved the problem?