Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check the power floor tool step 2

  • Undo the end cap soleplate fastener at the end of the power floor tool with a coin.
  • Rotate the endcap and remove from the power floor tool.
  • Remove the brushbar and ensure that the brush housing is clear from blockages.
  • If necessary, carefully use a pair of scissors to cut away any hair and fibres from the brushbar.

diagram showing how to check the brushbar

Rebuild and test machine

Has this resolved the problem?