Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: Closed

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check the hose

Turn power off and unplug the machine.

diagram showing plug being removed
  • Check the hose for blockages and remove if necessary.
  • Ensure the hose is fitted correctly at the base of the machine.

Is the hose damaged?