DC15 All Floors
Dyson DC15 The Ball All Floors Vacuum Cleaner

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: Closed

  • 1-866-MY-DYSON
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Does the brushbar turn with the power on?

Turn power off and unplug the machine.

diagram showing plug being removed

Please keep your hands and fingers away from the brushbar when completing this test.

  • Press the pedal at the back of the machine with your foot and place the machine into the vacuuming position, ensuring the stabilizing wheels are fully retracted.
  • Lie the machine on its side, keeping it in the vacuuming position. Plug the machine in and turn the power on, taking care to keep all body parts and clothing away from the brushbar.

NB: The brushbar will not rotate when the vacuum cleaner is in the upright position.

Is the brushbar spinning?