DC07 Purple Scarlet HSN Exclusive
DC07 Purple Scarlet HSN Exclusive

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: Closed

  • 1-866-MY-DYSON
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Brushbar not turning - Clutch check

Please ensure that your hands are clear of the soleplate and brushbar before completing this test.

Clutch check.

  • Manual brush off For delicate rugs and floors.
  • Brush off When the machine is in the upright position.
  • Auto brush on For normal cleaning.
diagram showing how to use brush control

Is the brushbar rotating now with the power on?