Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Removing Soleplate

Turn power off and unplug the machine.

diagram showing plug being removed
  • Lie the machine flat on the floor and turn over so that the base can be viewed.
  • Remove the three soleplate fasteners as shown.
diagram showing how to remove soleplate