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Purchasing from the web site
- If you wish to purchase goods from the Dyson Direct Inc. Store please follow the instructions provided in the Store section of this Web Site.
- Your electronic or telephone order is an offer to buy from Dyson. Dyson reserves the right not to accept an order at its sole discretion.
- Once you have submitted an order, you will receive an automatic e-mail confirming the details of your order (name, address, product ordered, price, etc.). Such e-mail is a confirmation that the order has been received by Dyson and does not constitute acceptance of your order. Dyson reserves the right at any time after receipt of your order to accept or decline your order for any reason, regardless of whether your order has been confirmed or your credit card has been charged. If your order is declined or cancelled by after your credit card has been charged for the purchase, will promptly issue a credit to your credit card
- Payment for the goods you order must be made by American Express, MasterCard, Visa credit card or PayPal. If your payment is rejected by the card issuer your order will not be dispatched. Payment is made at your own risk.
- The prices and availability of the goods displayed on this Web site are subject to change without notice.
- The ownership of the ordered goods will only pass following payment in full.
- Sales tax is charged only when the person ordering the goods is a resident of the state of Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Ohio, Pennsylvania, Texas, Utah, Virginia, the state of Washington and Wisconsin.
- Orders will only be accepted from and dispatched to addresses within the continental United States.
- Dyson cannot currently deliver products to Canada or any other country outside of the United States. Vacuums can not be delivered to a PO Box address.
- Dyson reserves the right to deny sales under any promotion it shall offer from time to time in its sole discretion.
Reviews, Comments, Communications, and Other Content
- Dyson Direct, Inc. may occasionally allow users to this Web Site to post content, which may include reviews, comments, photos, videos and other content. By posting content, you agree that you will not upload, post, or otherwise transmit any content (including text, links, communications, software, images, sounds, data, or other information) that:
- is not consistent with the permissible uses outlined by these Terms and Conditions, including, but not limited to, content that is unlawful, harmful, threatening, abusive, harassing, defamatory, libelous, invasive of another's privacy, vulgar, profane, sexually explicit, obscene, racially or ethnically offensive or otherwise objectionable;
- infringes on any patent, trademark, trade secret, copyright, or other proprietary rights of any party;
- infringes on any patent, trademark, trade secret, copyright, or other proprietary rights of any party;
- constitutes commercial solicitation, political campaigning, or advertising or promotion, or any other form of unauthorized solicitation. Links that connect to commercial websites will not be considered unauthorized solicitations unless the link or the website content appears to be intended as a means of solicitation as determined by Dyson Direct, Inc. in its sole discretion;
- contains software viruses, Trojan horses, worms, time bombs, cancelbots or any other computer code or files that are designed to disrupt, damage, or limit the functioning of any software or hardware;
- provides any non-public information about Dyson Direct, Inc. or any of its affiliates or any other company or person without the proper authorization to do so. This includes providing the names, addresses and extension numbers of employees of Dyson Direct, Inc. or any of its affiliates and other Web site users;
- intentionally interferes with the operation of this Web Site, without limitation, mail or "post" bombing, news bombing, other flooding techniques, deliberate attempts to overload a system and broadcast attacks, or attempts to avoid messaging blocking;
- impersonates any person or entity, including an employee of Dyson Direct, Inc. or any of its affiliated entities, or otherwise misrepresents the origin of content;
- attacks or insults another Web site user or Web site manager; or
- suggests or encourages illegal activity.
- If you do post content or submit material, and unless Dyson Direct, Inc. indicates otherwise, you grant Dyson Direct, Inc. and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Dyson Direct, Inc. and its affiliates and its and their sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Dyson Direct, Inc. and its affiliates for all claims resulting from content you supply. Dyson Direct, Inc. has the right but not the obligation to monitor and edit or remove any activity or content. Dyson Direct, Inc. takes no responsibility and assumes no liability for any content posted by you or any third party.
- Dyson Direct, Inc. generally does not pre-screen, verify or edit the content posted by users to this Web Site. However, Dyson Direct, Inc. and its agents reserve the right to do so and investigate any violation of these Terms and Conditions and to take appropriate remedial action. Dyson Direct, Inc. has absolute discretion to enforce these Terms and Conditions, including, but not limited to, warning users of violations, disabling or suspending access, deleting, screening or editing any content, or prohibiting any behavior that does not comply with these Terms and Conditions, or which is otherwise inappropriate for this Web Site. Deliberate attempts by users or someone on their behalf to evade or circumvent their suspension or termination of rights to post content to this Web Site violates these Terms and Conditions, constitutes an unlawful trespass to Dyson Direct, Inc.'s equipment and systems, and may result in legal action.
- Dyson Direct, Inc. and its affiliates also may release information concerning you and the content posted by you when Dyson Direct, Inc. believes release is appropriate to comply with the law; to enforce or apply these Terms and Conditions; and to protect Dyson Direct, Inc.'s or its affiliates' rights or property, or to protect Dyson Direct, Inc.'s users from fraudulent, abusive, or unlawful use of content posting features; or if Dyson Direct, Inc. reasonably believes that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records.
Price Match Guarantee
Be confident that you are getting the best price on Dyson.com if within 30 days of purchase you should find the same model currently advertised by an authorized US Dyson retailer at a lower price, we’ll refund you the difference. Just contact our Customer Service team at 1-866-664-9004 or chat to get started. Here’s what you’ll need to know.
- Product must be the exact same model number as it appears on Dyson.com and in stock.
- Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL).
- Authorized dealers are limited to Amazon, Barneys, Best Buy, Costco, Bed Bath & Beyond, Home Depot, Kohls, Lowes, Macy’s, MOMA, Neiman Marcus, QVC, Sams Club, Sears, Sephora, Target, Ulta, Video Audio Center, and Wal-Mart.
- Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, or a demonstrator product.
- Product price must not be lower due to an advertising error or misprint.
- Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy.
Offer available while quantities last or until March 31, 2017
Price for machines under this promotion are: Cinetic Big Ball Animal + Allergy Refurbished at $289.99, V6 Absolute Refurbished at $279.99, Cinetic Big Ball Animal Refurbished at $249.99, Cinetic Multi Floor Refurbished canister at $229.99, Ball Animal Refurbished canister at $199.99, Ball Allergy Refurbished at $189.99, Ball Total Clean Refurbished at $179.99, Ball Compact Multi floor Refurbished at $169.99, DC33 Refurbished at $149.99, V6 Trigger Refurbished at $129.99, and DC56 Refurbished at $95.99. Offer excludes all other Dyson machines, engineered tools, parts, accessories and other refurbished machines. Does not apply to, and may not be used in conjunction with, any other offers, sales, rebates, coupons, or promotions. Offer valid while quantities last or until 11:59pm EST December 31, 2016 by residents of the 50 United States and the District of Columbia who select shipping to an address in the 50 United States or in the District of Columbia. This promotion is for end-user customers only and does not apply to purchases by distributors, resellers, retailers or other parties. Dyson reserves the right to withdraw, amend or otherwise modify this promotion at any time without notice.
Free Additional Filter with Purifier Purchase
Offer available July 28 – March 31, 2017
This offer is only valid on purchases of Dyson Pure Cool™, Dyson Pure Cool Link™, and Dyson Pure Hot+Cool Link™ completed between 12:01 a.m. EST July 28th, 2016 and 11:59 p.m. EST March 31st, 2017 by residents of the 50 United States and the District of Columbia who select shipping to an address in the 50 United States or in the District of Columbia. Offer excludes all other Dyson machines, Dyson engineered tools, parts, accessories, and refurbished machines. Does not apply to, and may not be used in conjunction with, any other offers, sales, rebates, coupons, or promotions. This promotion is for end-user customers only and does not apply to purchases by distributors, resellers, retailers or other parties. Please note that filters will be dispatched separately and delivered within 7-10 days. If you have participated in this promotion and wish to return your machine please contact the free Helpline at 1-844-679-1647 or visit the website and click on the chat icon to speak to one of our experts. Filter eligible as part of this promotion must be returned at the same time as the machine. Dyson reserves the right to withdraw, amend or otherwise modify this promotion at any time without notice.
Save up to $200 on select patented Dyson technology.
Prices for machines under this promotion are: V6 Motorhead at $299.99; V6 Animal at $349.99; Ball Multi Floor Canister at $299.99; Ball Multi Floor at $299.99; Ball Animal at $399.99; V6 Total Clean at $449.99; Ball Compact Multi Floor at $249.99; Light Ball Animal at $299.99. Offer excludes all other Dyson machines, engineered tools, parts, accessories and refurbished machines. Does not apply to, and may not be used in conjunction with, any other offers, sales, rebates, coupons, or promotions. Offer valid only on purchases made between 12:01pm EST January 1, 2017 and 11:59pm EST April 1, 2017 by residents of the 50 United States and the District of Columbia who select shipping to an address in the 50 United States or in the District of Columbia. This promotion is for end-user customers only and does not apply to purchases by distributors, resellers, retailers or other parties. Dyson reserves the right to withdraw, amend or otherwise modify this promotion at any time without notice.