Delivery Details


  • If no one is home when UPS or FedEx delivers your order, they will generally leave a card with further instructions.
  • Please note, due to size restrictions we are unable to deliver to post boxes.

Dyson Store Standard Delivery

Upright vacuum cleaners
Canister vacuum cleaners
Cordless and Handheld vacuum cleaners
Fans and Fan Heaters
Shipped via UPS or FedEx ground.
Refurbished vacuum cleaners
Tools, accessories and spare parts
  • USPS for smaller packages under one pound
  • UPS for larger packages over one pound

Most in-stock items will arrive on your doorstep 3-10 business days after placing your order.

Vacuums, Fans and Fan Heaters

The shipping cost of your vacuum cleaner, fan and/or fan heater is free of charge when ordering from the Dyson Store.

We aim to deliver items that are in-stock within 3-7 business days in the continental United States. Please note that there are a small number of zip codes where we will not be able to deliver to within this time frame.

Tools, accessories and spare parts

All tools and spare part orders will incur a $8.95 shipping and handling charge. Orders will be delivered within 7-10 business days upon receipt of your order, subject to availability.

Tools, accessories and spare parts are shipped from Buffalo, NY.


If no one is home when USPS delivers your order, they will generally leave a card with further instructions. Please note due to size restrictions we are unable to deliver to Post Office Boxes.


If no one is home when USPS delivers your order, they will generally leave a card with further instructions. Please note due to size restrictions we are unable to deliver to Post Office Boxes.


Expedited Delivery Option (1-3 Business Days, plus processing time)

The option to expedite orders is available for delivery within 1-3 business days. Please note that expedited shipping charge varies by product. See below for details.

Upright vacuum cleaners
Canister vacuum cleaners
Cordless and Handheld vacuum cleaners
Fans and Fan Heaters
refurbished vacuums cleaners
$34.95 expedited shipping charge per order
Tools, accessories and spare parts $24.95 expedited shipping charge per order

Dyson Store Returns Policy

If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning your merchandise. You can email or call:

  • questions@dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less.
  • 1-866-MY-DYSON (1-866-693-9766) – Our Helpline is available from 8am – 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday).

To receive a refund for an item purchased from Dyson, please follow these three steps:

  1. Contact us via email or phone to initiate your return and to identify the correct return shipping address and method.
  2. Package the item(s) to be returned in the original Dyson packaging.
  3. Bring your returned item(s) to The UPS Store nearest you within 30 days of purchase. Unauthorized or COD returns will not be accepted.

If you do not have the original packaging, please bring your machine to The UPS Store to be packaged there. You will be responsible for any packaging costs.

Please allow 4-8 weeks for return processing. The return shipping and a restocking/handling fee will be deducted from the refund. Dyson will pay for the return freight only if the return is a result of our error.

The restocking/handling fee varies by product:

Upright vacuum cleaners
Canister vacuum cleaners
$14.99 restocking/handling fee per unit
Cordless and Handheld vacuum cleaners
Fans and Fan Heaters
$9.99 restocking/handling fee per unit
Tools, accessories and spare parts $2.99 restocking/handling fee per unit

30 Day Money Back Policy

Please note that all products purchased from the Dyson Store must be returned within 30 days of purchase for a refund, minus shipping and restocking fee. The Dyson Store will pay for return freight only if the return is a result of our error (incorrect product shipped, product defect, etc.).

Customer Service Helpline

If you have questions, please contact us. You can email or call:

  • questions@dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less.
  • 1-866-MY-DYSON (1-866-693-9766) – Our Helpline is available from 8am – 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday).

How to place a tool / part order

Please visit our online parts and tools store, or contact us. You can email or call:

  • questions@dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less.
  • 1-866-MY-DYSON (1-866-693-9766) – Our Helpline is available from 8am – 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday).

When calling, please ensure you have the vacuum serial number as well as the date and place of purchase.

All tool/part orders incur an $8.95 shipping and handling fee and are shipped via USPS ground.

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